Terms & Conditions

Sales Tax

Members are solely responsible for any applicable sales tax except for point of sale purchases in the State of Illinois in which case we will collect the applicable sales tax from you.

Shipping Policy & Rates

Puzzles are shipped quarterly, on the second Monday of January, April, July, and October. Due to postal delays and schedules, we cannot cannot guarantee arrival of a puzzle by a specific date, but most puzzles arrive within 7-10 business days of ship date. If an expected delivery is not received within that time frame, please let us know.

When you enroll, please doublecheck that the shipping address(es) you've indicated are complete and correct. We cannot be responsible for undeliverable packages due to address error.

Shipping rates are calculated as a flat average rate from our warehouse to any destination within the contigous United States.

Return Policy

Puzzles may be returned if defective, that is those that have missing pieces or a faulty die cut. Please use the Contact Us page within 30 days to notify us of the defect. To receive a replacement puzzle at no charge, send us the barcode (no photocopies) from the puzzle box, along with a few pieces of the defective puzzle. A replacement will be shipped to you upon receipt.

Member Cancellation Policy

Should you wish to cancel your membership, a prorated amount will be refunded to you for the unused portion of your original purchase.


As a condition of our Privacy Policy any personal information provided to us is confidential. Any communication or material sent to us, however, including suggestions and comments are considered non-confidential and non-proprietary and may be used by the Jigsaw Puzzle Club or its affiliates for any purpose, including but not limited to posting testimonials, product development, marketing, and manufacture. You are prohibited from posting or transmitting any unlawful, threatening, libelous, defamatory, obscene, scandalous, pornographic or profane material that could constitute or encourage conduct considered to be in violation of any law. At our sole discretion, we reserve the right to remove any content posted at any time. The Jigsaw Puzzle Club will fully cooperate with any law enforcement authority or court order requesting or directing the Jigsaw Puzzle Club to disclose the identity of anyone posting such information and/or materials.

Regarding Website Usage

The Jigsaw Puzzle Club maintains this website for your personal entertainment, enrollment, communication and information. You may not download material displayed on our website for any public, commercial or personal use. It is also prohibited to modify, transmit, distribute, reuse, re-post, or use the content of our website for public or commercial purposes. This includes images, text and any other content without our written consent. It is expressly prohibited to download images of the products for sale on this website.


While the Jigsaw Puzzle Club makes every effort to maintain an accurate website, we cannot guarantee its accuray. We do not assume any liability or responsibility for any errors in the content of our website.


The Jigsaw Puzzle Club reserves the right to revise these terms and conditions at any time by updating these pages. You are bound by any such revisions and, as such, are encouraged to visit this page periodically to review the then-current terms and conditions.